Privacy Policy

PRIVACY POLICY

www.LondonMobilityScootersRental.com

Effective date: 24th April 2024

1. Introduction

Welcome to London Mobility Scooters Rental. This Privacy Policy outlines how we collect, use, manage, and protect your personal data when you use our services, including but not limited to, renting mobility scooters from us. Our commitment is to protect your privacy and ensure that your personal information is handled responsibly and in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

2. Who We Are

London Mobility Scooters Rental is the data controller responsible for your personal data. Our registered office is in London, United Kingdom, and we are registered with the UK's Information Commissioner's Office (ICO). For any questions or concerns regarding your privacy, you can reach us via email at info@londonmobilityscootersrental.comor by post at our registered address.

3. What Information We Collect

We collect various types of personal information to provide and improve our services. This includes:

• Identification      Data: Your name, date of birth, and a copy of your identification      documents.
• Contact      Data: Your address, email address, and telephone numbers.
• Transaction      Data: Details about payments to and from you and other details of      services you have purchased from us.
• Technical      Data: Internet protocol (IP) address, your login data, browser type      and version, time zone setting and location, browser plug-in types and      versions, operating system and platform, and other technology on the      devices you use to access our website.
• Usage      Data: Information about how you use our website, products, and      services.
• Marketing      and Communications Data: Your preferences in receiving marketing from      us and our third parties and your communication preferences.

4. How We Collect Your Data

We collect your personal data through various means to ensure the efficient delivery of our services. These methods include:

• Direct      Interactions: You provide personal data when you interact with our      services, such as when you rent a scooter, register for an account, or      contact us for support.
• Automated      Technologies: As you interact with our website, we automatically      collect technical data about your equipment, browsing actions, and      patterns. We collect this personal data by using cookies, server logs, and      other similar technologies.
• Third      Parties or Publicly Available Sources: We may receive personal data      about you from various third parties and public sources such as analytics      providers, advertising networks, and search information providers.

5. Legal Basis for Processing

We process your personal data based on several legal grounds, including:

• Contract:      Processing necessary for the performance of a contract with you (e.g., to      provide the scooter rental service you request).
• Legal      Obligation: Processing necessary to comply with a legal obligation      (e.g., keeping records for tax purposes).
• Legitimate      Interests: Processing necessary for our legitimate interests or those      of a third party, provided those interests do not override your interests      and fundamental rights (e.g., to keep our records updated and to study how      customers use our products/services).
• Consent:      Where you have given clear consent for us to process your personal data      for a specific purpose.

6. How We Use Your Information

We use your personal data to:

• Provide      Services: To manage our relationship with you, including notifying you      about changes to our terms or privacy policy and asking you to leave a      review or take a survey.
• Personalization:      To deliver relevant website content and advertisements to you and measure      or understand the effectiveness of the advertising we serve to you.
• Security:      To use data analytics to improve our website, products/services,      marketing, customer relationships, and experiences.
• Legal      Requirements: To comply with legal or regulatory obligations, such as      data protection and tax laws.

7. Who We Share Your Data With

We may share your personal data with the parties set out below for the purposes outlined in this privacy policy:

• Service      Providers: External third parties that provide IT and system      administration services.
• Professional      Advisers: Auditors, lawyers, bankers, insurers, and other professional      advisers who require reporting of processing activities in certain      circumstances.
• Regulatory      Authorities: HM Revenue & Customs, regulators, and other      authorities who require reporting of processing activities in certain      circumstances.

8. International Data Transfers

Your personal data may be transferred to, and stored at, a destination outside the United Kingdom (UK) where we engage with suppliers or service providers. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• Transfer      to Countries with Adequate Protection: We may transfer personal data      to countries that have been deemed to provide an adequate level of      protection for personal data.
• Use      of Specific Contracts: We may use specific contracts approved for use      in the UK which give personal data the same protection it has in the UK.

9. Data Security Measures

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

10. Data Retention Policy

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

11. Use of Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

12. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

• Request      access to your personal data.
• Request      correction of the personal data that we hold about you.
• Request      erasure of your personal data.
• Object      to processing of your personal data.
• Request      restriction of processing your personal data.
• Request      the transfer of your personal data to you or to a third party.
• Withdraw      consent at any time where we are relying on consent to process your      personal data.

13. How to Exercise Your Rights

You have the right to access, correct, or delete your personal data, among other rights. To exercise these rights, please contact us via email at info@LondonMobilityScootersRental.com. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

14. Consent and How to Withdraw Consent

Where you have provided consent to the collection, processing, and transfer of your personal data for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact our Data Protection Officer at dpo@LondonMobilityScootersRental.com. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

15. Changes to the Privacy Policy

We reserve the right to update and change this Privacy Policy at any time to reflect changes in our practices, service offerings, or legal or regulatory requirements. We will notify you of any significant changes by posting the new Privacy Policy on our website.

16. Third-Party Links

Our website may feature links to external websites not operated by us. These links are provided for your convenience and do not imply endorsement of the external content. Please be aware that we do not control these external websites and are not responsible for their content or their privacy practices. We encourage you to read the privacy statements of any website you visit, as their privacy practices may differ from ours.

17. Contacting Us

If you have any questions, comments, or concerns about our Privacy Policy or your personal data, please do not hesitate to contact us. You can reach us via email at info@LondonMobilityScootersRental.com. We are dedicated to addressing any issues promptly and ensuring your satisfaction with our services.

18. Complaints to Authorities

Should you have any concerns about our use of your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues. You can contact the ICO directly through their website or by other available means.

19. Impact of Non-Compliance

If you choose not to provide certain personal information when requested, it may impact our ability to provide you with certain services. For example, not providing a name or contact information might prevent us from processing your rental reservation. We strive to be transparent about our data requirements and the consequences of not providing them to ensure you are fully informed when using our services.

20. Specific Disclosures for Payment Processing

We engage with reputable third-party payment processors, such as GoCardless, to handle payment transactions. Your payment information is processed securely by these processors, who are fully compliant with relevant data protection regulations to ensure the safety of your data. We do not store or directly handle your payment card details. All payment processing details are encrypted and securely processed by our partners to safeguard your privacy and security.

BY MAKING A RESERVATION WITH LONDON MOBILITY SCOOTERS RENTAL, YOU AGREE TO BE BOUND BY THIS REFUND POLICY. IF YOU DO NOT AGREE WITH THE TERMS OF THIS POLICY, PLEASE CONTACT OUR CUSTOMER SERVICE TEAM BEFORE COMPLETING YOUR RESERVATION.