Refund Policy

REFUND POLICY

www.LondonMobilityScootersRental.com

Effective date: 24th April 2024

Welcome to London Mobility Scooters Rental. This Refund Policy outlines the terms under which refunds are processed, providing our customers with information about how they can cancel a reservation and the conditions under which they are eligible for a refund. We are committed to ensuring that our refund practices are straightforward and customer-oriented.

Cancellation and Refunds:

1. General      Cancellation Rights:
   • Customers       have the right to cancel their scooter rental reservation at any time.       The conditions for obtaining a refund depend on when the cancellation       notice is received relative to the rental start date.

1. Full      Refunds:
   • A       full refund will be issued for any reservation cancelled more than 24       hours before the scheduled drop-off time of the scooter. This allows us       to manage our inventory and offer the cancelled scooter to other       customers.

1. Late      Cancellations:
   • If       a cancellation is made less than 24 hours before the scheduled drop-off       time, no refund will be issued. This policy is in place because the short       notice makes it difficult to allocate the reserved scooter to another       customer.

1. Refund      Processing:
   • Refunds       will be processed using the same payment method that was used to make the       original reservation. For example, payments made by credit card will be       refunded to the same credit card used at the time of booking.

1. Timing      of Refunds:
   • Refunds       are processed promptly but may take up to 5-7 business days to appear on       your bank or credit card statement, depending on the processing times of       your bank or card issuer.

1. Non-refundable      Charges:
   • Any       charges for optional services that have already been utilized, such as       early pick-up fees or special equipment requests, are not refundable.

Modifications to Reservations:

• If      you need to modify your reservation, such as changing the drop-off or      pick-up time, we will accommodate these changes at no extra charge,      provided the modifications are made more than 24 hours before the      scheduled time. Modifications made less than 24 hours before the      reservation time may not be accommodated, and no refund will be issued if      the reservation cannot be modified.

Exceptional Circumstances:

• We      understand that sometimes, exceptional circumstances can affect your      plans. In cases such as illness, family emergencies, or unforeseen travel      disruptions, we will consider issuing a refund or waiving the cancellation      fees if documentary proof is provided. Each case will be assessed on its      merits, and our decision will be made at our discretion.

Contact Information for Cancellations and Refunds:

• To      cancel or modify your reservation, please contact our customer service      team at:
  • Email:       info@LondonMobilityScootersRental.com
• Please      provide your booking reference number and contact details in any communication      to ensure swift service.

Policy Amendments:

• London      Mobility Scooters Rental reserves the right to amend this refund policy at      any time. Changes will be effective immediately upon posting the revised      policy on our website. We encourage customers to review our refund policy      periodically to stay informed of any changes.

Acceptance of this Refund Policy:

• By      making a reservation with London Mobility Scooters Rental, you agree to be      bound by this refund policy. If you do not agree with the terms of this      policy, please contact our customer service team before completing your      reservation.