Terms of Service

TERMS OF SERVICE

www.LondonMobilityScootersRental.com

Effective date: 24th April 2024

1. Introduction

Welcome to London Mobility Scooters Rental. This document outlines the Terms and Conditions (hereinafter referred to as the "Terms") under which London Mobility Scooters Rental ("we," "us," or "our") offers you access to our services. Our services include the rental of mobility scooters to individuals who require assistance with mobility. 

By registering with us, initiating a booking, or utilizing any of our services, you ("User," "you," or "your") acknowledge and agree to be legally bound by these Terms, which form a binding legal agreement between you and London Mobility Scooters Rental. Please read these Terms carefully before proceeding. If you do not agree with any part of these Terms, you must not use our services.

2. Definitions

In these Terms, the following terms shall have the meanings set out below:

• "Service" refers to any and all      mobility scooter rental services provided by us as detailed on our website      and through our customer service.
• "Scooter" refers to any mobility      scooter provided by us for rental purposes.
• "User," "Renter,"      "Customer" refers to any individual or entity who rents a      scooter or inquires about scooter rental services from us.
• "Booking" refers to the act of      reserving a scooter through our online platform, over the phone, or      in-person at one of our locations.
• "Rental Period" refers to the      duration for which the scooter is rented by the User, starting from the      time the scooter is picked up by the User until the time it is returned.
• "Personal Information" refers to      any information that identifies an individual, such as name, address,      email address, and phone number.

3. Eligibility Requirements

To use our Service, Users must meet the following criteria:

• Be at least 18 years of age.
• Hold a valid, government-issued photo      identification.
• Provide a valid credit or debit card or other      approved payment method for the deposit and rental charges.
• Agree to comply fully with these Terms and any      additional terms presented at the time of booking or scooter collection.      Users must ensure that all information provided during the registration      and booking process is accurate, complete, and up-to-date. Failure to      comply with these eligibility requirements may result in denial of service      or termination of the rental agreement.

4. Account Registration and Management

• Account Creation: Users must create an      account through our online platform to access and use our Services. During      registration, Users must provide truthful, accurate, and complete      information as prompted by the registration forms and must update such      information as necessary to maintain its accuracy.
• Account Responsibilities: Users are      responsible for maintaining the confidentiality of their account login      information and are fully responsible for all activities that occur under      their account. Users agree to immediately notify us of any unauthorized      use, or suspected unauthorized use, of their account or any other breach      of security.
• Account Updates: Users are obligated to      update their account information to reflect any changes such as a new      billing address or phone number. We are not responsible for any issues      that arise due to outdated or incorrect account information.

5. Rental Terms

• Booking Confirmation: Upon making a      reservation, Users will receive a booking confirmation via email or SMS,      which includes the rental period, the specific scooter model reserved, and      the total cost of the rental.
• Rental Agreement: Prior to receiving the      scooter, Users must sign a detailed rental agreement that specifies the      terms of the rental, use restrictions, and obligations during the rental      period. This agreement must be signed in-person or agreed to through a      digital platform before the scooter is released to the User.
• Extension of Rental Period: Requests for      extensions must be made at least 24 hours before the end of the initial      rental period and are subject to scooter availability and additional      payment. Extensions are not guaranteed and depend on subsequent bookings      and availability.

6. Pricing and Payments

· Fees and Charges: Our pricing structure is comprehensive and will be clearly itemized in the rental agreement and on our website. It includes daily rental rates, optional insurance fees, deposit requirements, and any penalties for late returns or damages.

· Payment Methods: We accept various forms of payment including major credit cards, debit cards, GoCardless, and other approved digital payment methods. Full payment, including any security deposit, is required at the time of booking.

· Deposits: A refundable security deposit is required for all rentals. This deposit covers potential damages, loss, or excessive wear and tear of the scooter. The conditions for deposit deductions and returns will be clearly outlined in the rental agreement. Deposits are typically returned within a specified timeframe after the scooter is returned and inspected.

7. Deposit Requirements

• Deposit Amount: The specific amount required     for the deposit will be determined based on the model of the scooter      rented and the duration of the rental. This amount will be clearly      communicated to you at the time of booking.
• Conditions for Deposit Return: The deposit      will be fully refundable upon the return of the scooter in the same      condition as it was rented, subject to an inspection by our staff. Any      damages or necessary repairs will be documented and may result in      deductions from the deposit. We will provide a detailed receipt of any      deductions made.
• Dispute Resolution for Deposits: In the      event of a dispute regarding deposit deductions, you have the right to      receive a detailed explanation of the charges and may contest them through      our designated dispute resolution process outlined in Section 22.
• Security Monitoring: In addition to the deposit, we      may equip scooters with GPS tracking or other security devices to monitor      their location during the rental period. This is to ensure the safety of      the equipment and compliance with our usage policies.

8. Use of Scooters

• Permitted Uses: The scooter may only be used      for personal transportation within the agreed-upon areas as specified at      the time of rental. Use of the scooter for commercial purposes, racing,      stunt riding, or any illegal activities is strictly prohibited.
• Proper Handling: Users must operate the      scooter in a manner that is consistent with its intended use and comply      with all applicable laws and regulations, including road safety laws.      Users are expected to handle the scooter with care to avoid damage and      undue wear and tear.
• Restrictions on Modification: No      alterations, modifications, or additions may be made to the scooter      without our prior written consent.

· Geo-Fencing: Scooters must be operated within designated areas as outlined at the time of rental. Our scooters are equipped with geo-fencing technology that will alert us if the scooter is taken outside of the permitted area, and may automatically limit the scooter's operation.

 

· Compliance with Traffic Laws: Users must adhere to all local traffic laws and regulations while operating the scooter. Non-compliance with traffic laws can result in fines, legal action, and termination of the rental agreement.

 

· Safety Gear: Users are strongly encouraged to wear safety gear, such as helmets and reflective clothing, while operating the scooter. In some areas, such safety gear may be legally required.

 

· Immediate Notification Required: In case of theft or loss of the scooter, you must immediately notify us and the local authorities. Failure to report the theft or loss promptly may result in liability for any damages or misuse occurring after the scooter was stolen or lost.

9. Prohibited Activities

• List of Prohibited Uses: You may not use the      scooter in any way that could be considered unsafe, illegal, or in      violation of the terms of the rental agreement. Prohibited activities      include, but are not limited to, towing/towing other objects, carrying      more than one person, and riding on prohibited or unsafe terrain.
• Consequences of Prohibited Use: Engaging in      prohibited activities may result in immediate termination of the rental      agreement, forfeiture of the security deposit, and potential legal action      if damages occur as a result of such activities.

10. Scooter Maintenance and Responsibility

• User Maintenance Responsibilities: You are      responsible for the basic maintenance of the scooter during the rental      period, including ensuring it is charged, clean, and stored securely when      not in use.
• Reporting Issues: Any mechanical issues or      concerns must be reported to us immediately. Continued use of a scooter      after an issue has been identified may lead to greater damage and      increased liability on your part.
• Company Maintenance: We commit to providing      scooters that are in good working condition and have undergone thorough      pre-rental inspections to ensure safety and functionality.
• Damage Inspection: Upon return, the scooter      will undergo a thorough inspection to assess any damage or misuse. If the      scooter is found to be significantly damaged or altered, repair costs will      be charged to your account, and may exceed the initial deposit amount.

11. Damage and Loss

• Responsibility for Damage: You are      responsible for any damage to the scooter that occurs during the rental      period, except for normal wear and tear. A detailed inspection will be      conducted when the scooter is returned, and any damages will be assessed      and charged accordingly.
• Loss or Theft: In the event of a lost or      stolen scooter, you are required to file a police report and notify us      within 24 hours of the incident. You may be liable for the replacement      cost of the scooter if negligence is found.

12. Breakdowns and Mechanical Failures

• Reporting Failures: You are required to      report any breakdowns or mechanical failures immediately to our customer      service team. Do not attempt repairs or modifications on your own.
• Service Response: We will provide prompt      assistance to address the breakdown. If the scooter cannot be repaired      promptly, we will supply a replacement scooter subject to availability.
• No Fault Breakdowns: If a breakdown occurs      through no fault of the user and affects the ability to use the scooter,      we will adjust the rental charges accordingly for the time the scooter was      not usable.

13. Accidents and Incident Reporting

• Immediate Notification: In the event of an      accident involving the scooter, you must notify us immediately, providing      a detailed account of the incident, including any damage to the scooter or      property, or injuries to persons involved.
• Documentation Required: You are required to      provide names and contact information of all parties involved, a copy of      any police report filed, photographs of the scene and the damage, and any      other relevant information.
• Cooperation with Investigations: You agree      to cooperate fully with us and our insurance providers in the      investigation and settlement of any claims arising from the accident.

14. Refund and Cancellation Policy

• Refunds      and Cancellation: Please refer to the Refund Policy for more information.
• Early Returns: Users returning the scooter      before the end of the rental period are not entitled to a refund for the      unused portion of the rental unless previously agreed upon in special      circumstances.

15. Privacy Policy

• Collection of Personal Information: We      collect personal information necessary for the registration process and      the management of your rental. This may include your name, contact      details, payment information, and other information required by law.
• Use of Information: Your personal      information is used exclusively for business purposes, including managing      bookings, processing payments, and communicating with you about your      rental or promotions if opted-in.
• Security Measures: We implement strong security measures      to protect your personal information from unauthorized access, alteration,      or destruction. Our data protection practices comply with GDPR and other      relevant legislation.

16. Data Sharing

• Third-Party Sharing: We may share your      personal data with third-party service providers who perform services on      our behalf, such as payment processing and customer service, under strict      confidentiality agreements.
• Legal Compliance: We may disclose personal      information if required by law, such as in response to a court order or a      legal investigation.
• No Selling of Data: We do not sell your      personal information to third parties for their marketing purposes without      your explicit consent.

17. Intellectual Property

• Ownership: All content on our website,      including text, graphics, logos, images, and software, is the property of      London Mobility Scooters Rental or its content suppliers and protected by      UK and international copyright and intellectual property laws.
• Use Restrictions: You may not reproduce,      modify, distribute, transmit, or use the content of our website for      commercial purposes without obtaining prior written consent from us.
• Trademark Information: The trademarks and      logos displayed on our website are registered and unregistered trademarks      of London Mobility Scooters Rental. Nothing in these Terms grants you a      license to use any trademark without the prior written permission of the      trademark owner.

18. Compliance with Laws

• Legal Obligations: You agree to comply with      all applicable local, national, and international laws and regulations      regarding your use of the scooter, including traffic laws, safety      regulations, and any laws governing public spaces and private property.
• Reporting Requirements: You are responsible      for understanding and adhering to any licensing or registration      requirements that may apply to the operation of mobility scooters in your      jurisdiction.

19. Modifications to Terms and Services

• Notification of Changes: We reserve the      right to modify these Terms and any aspect of our Service at any time. We      will notify you of any changes by posting the revised Terms on our website      or by direct communication. Your continued use of the Service after such      modifications have been made constitutes your acceptance of such changes.
• Service Adjustments: Modifications to our      Service may include changes in pricing, introduction of new service      offerings, or discontinuation of existing services. We will provide      reasonable notice of any significant changes to ensure you can make      informed decisions about your continued use of our services.

20. Termination of Service

• By User: You may terminate your use of our      Service at any time by closing your account, discontinuing your use of the      Service, or providing us with written notice of termination.
• By Company: We may terminate or suspend your      access to our Service immediately, without prior notice or liability, for      any reason whatsoever, including without limitation if you breach the      Terms. Upon termination, your right to use the Service will cease      immediately.
• Effects of Termination: Termination of      service may involve deletion of your account information, discontinuation      of your access to the Service, and forfeiture of any pending transactions.

21. Dispute Resolution

• Initial Dispute Handling: In the event of a      dispute, users are encouraged to contact our customer service team      directly to seek a resolution.
• Mediation and Arbitration: If the dispute      cannot be resolved through direct communication, the parties agree to      submit the dispute to mediation, followed by binding arbitration, if      necessary, under the rules of the Arbitration Association of the UK.
• Jurisdiction: For disputes not subject to      arbitration, legal proceedings shall be conducted in the courts located in      London, United Kingdom, and parties consent to the exclusive jurisdiction      of those courts.

22. Governing Law

• Jurisdictional Compliance: These Terms shall      be governed by and construed in accordance with the laws of the United      Kingdom, without regard to its conflict of law provisions.
• Consistency with Local Laws: In the case      where local consumer laws impose mandatory conditions that provide greater      protection to you than the conditions stated here, such local laws will      supersede these Terms in respect to the provision of those protections.

23. Severability and Waiver

• Severability: If any provision of these      Terms is held to be invalid or unenforceable by a court, the remaining      provisions of these Terms will remain in effect. Such invalidity or      unenforceability will not invalidate or render unenforceable any other      portion of these Terms.
• Waiver: The failure to enforce any right or      provision of these Terms will not be considered a waiver of those rights      unless acknowledged and agreed to by us in writing.

24. Feedback and Complaints

• Submission: We value your feedback and      encourage you to provide us with comments on our services and your      experience. Please direct any feedback or complaints to our customer      service team via email or through our website contact form.
• Handling Process: We aim to address all      feedback promptly and constructively. Complaints are taken seriously and      will be investigated thoroughly in accordance with our customer service      standards. We strive to resolve any issues to your satisfaction as swiftly      as possible.

25. Accessibility

• Service Accessibility: Our goal is to make      our services accessible to all users, including those with disabilities.      Our website and mobile application are designed to be accessible,      following current accessibility guidelines and best practices.
• Accommodations: We offer specific      accommodations for users with disabilities, including adapted scooters and      additional support where necessary. Please contact our customer service      team for more information on available accommodations.

26. Miscellaneous Provisions

• Force Majeure: We shall not be liable for      any failure to perform our obligations hereunder where such failure      results from any cause beyond our reasonable control, including, but not      limited to, mechanical, electronic or communications failure or      degradation (including "line-noise" interference).
• Assignment: You may not assign or transfer      these Terms, by operation of law or otherwise, without our prior written      consent. We may assign or transfer these Terms, at our sole discretion,      without restriction.
• Entire Agreement: These Terms constitute the      entire agreement between us regarding our Service, and supersede and      replace any prior agreements we might have had between us regarding the      Service.
• Notification Procedures: We reserve the      right to determine the form and means of providing notifications to our      users, and you agree to receive legal notices electronically if we so      choose. Notifications may be given via email or through posting on our      website.